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Shipping & Returns

Shipping Policy

All orders for in-stock merchandise, in which the customer has selected Ground, three day,  two day, or overnight shipping, are guaranteed to ship the same business day, if placed before 3:00PM EST. Orders for in stock merchandise, indicating these shipping methods, placed after 3:00 PM will ship by the end of the next business day. Orders, in which the customer has selected economy shipping, will ship within 2-3 business days. Transit times vary, for economy shipments, from four business days to ten business days, depending on the customer’s location and the shipping method.

We ship free to all US States, US Territories, and to Canada .

Return & Exchange Policy

We will accept defective merchandise that was purchased from our store for refund or exchange under the following conditions: Merchandise must be returned within 7 days of arrival. The merchandise must be in new and unused condition and in its original package, and in resalable condition. For merchandise that is not defective, you will be charged a 30% re-stocking fee. You must include a note with the reason for return or exchange or we will not process your return. Defective merchandise will be replaced/repaired or refunded at our discretion.

Shipping Rules

Proofread your order carefully. Shipping information cannot be changed once you submit your order. We process orders very quickly, and once an order begins the fulfillment process we're unable to modify it. We apologize for any inconvenience, and we hope that our faster processing times work to your advantage.

If your address is invalid and any correction needs to be made by Rujava, or any of our carriers, you can be charged an additional fee.

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